OUR PHILOSOPHY OF SERVICE
Davis & Gilbert is committed to providing "value added" service of the highest quality in an expeditious and efficient manner. It is service based on our in-depth expertise and experience, resulting from our strategic direction and industry involvement. Our insightful and leading edge advice allows our clients to make informed business decisions, and our clients know that they have a true advocate helping them achieve their business goals. The key principles of our service philosophy are:
- At every level we are "hands on," accessible and available to our clients.
- Clients are kept informed of the status of ongoing projects.
- We do not turn a straightforward problem into a massive enterprise.
- In addition to quality, our work product reflects creativity, initiative and good practical judgment.
- We are frank about the resources required to complete a task so that clients may appropriately evaluate an assignment.
- A partner is in charge of every client relationship and has the overall responsibility for the client's business.
Our firm's strategic intent is to create value for our clients by bringing competitive advantages to their activities. We are not just experienced practitioners with outstanding credentials who can rapidly respond to client needs with a quality that is expected, and that certainly is there. Rather, across all disciplines, our attorneys thrive in a challenging entrepreneurial environment and are committed to counseling our clients so they can reach their goals. As a firm, we train our attorneys to understand the real-world cost-driven environment in which our clients operate, and our attorneys rightly have become known for their sophisticated business acumen and problem-solving approach to client needs. We often are involved in the creative development process with our clients. We help explain risks, try to lower them and provide alternatives. At every level of our practice, we provide practical legal and business advice that truly is useful to our clients.
Davis & Gilbert attracts and retains talented attorneys. We expect superior performance from our attorneys and staff at every level. Our associate turnover rate is very low, and our clients do not suffer the inconveniences and economic consequences inherent in those situations. Indeed, in many instances, associates are integrally involved in a client's matters for years and get to know the client and its business. In short, our belief in collaboration, teamwork and equality of opportunity is at the heart of our service philosophy.
